How We Improved a High Speed Door Installation After Customer Feedback
How We Improved a High Speed Door Installation After Customer Feedback
At BAROS, our team revisited a 7-metre-wide, 5-metre-high high speed door installation after receiving customer feedback. We reviewed our initial assessment, adjusted our approach and tested the complete door at our own factory before delivering it back to the customer.
This project taught us an important lesson: installing a door is not enough. We must listen to the people who use it every day, acknowledge mistakes and take practical steps to improve our work.
What Happened During This High Speed Door Installation?
This project involved a large blue industrial high speed door measuring 7 metres wide and 5 metres high. The installation required three attempts before our team was satisfied with the preparation and testing approach.
| Project Stage | What Happened |
|---|---|
| First Installation | The customer reported a problem after installation. We initially believed site conditions were responsible. |
| Second Attempt | We reviewed and adjusted our approach, but the result still did not meet our expectations. |
| Third Attempt | We assembled and repeatedly tested the complete door at our factory before transporting it to the customer's site. |
The customer's feedback challenged our original assumptions and encouraged us to reassess our work.
Why Did We Change Our Approach?
At first, we focused on the factory environment as a possible explanation for the problem. However, the customer disagreed, and we eventually recognised that our initial judgement had been mistaken.
Instead of continuing to defend that assessment, we changed how we handled the project:
Listen First
Understand the customer's concerns before deciding what caused the problem.
Review Our Work
Reconsider our earlier assessment and installation approach.
Test Before Delivery
Assemble and repeatedly operate the complete door at our own factory.
Return to Site
Deliver the tested door for the next installation attempt.
The exact technical cause was not established in the video. What we can share is how we responded and why the experience changed our approach.
How We Tested the Large High Speed Door Before Delivery
For the third attempt, we decided to complete the door assembly and conduct repeated operational testing at our factory before returning to the customer's premises.
This allowed our team to observe the door's operation before transporting it to the installation site.
The approach focused on three priorities:
01
Complete Assembly
Prepare the full-size door for testing.
02
Repeated Operation
Check how the door opens and closes during testing.
03
Site Installation
Transport the door to the customer after completing our factory checks.
These steps were part of our response to this particular project, rather than a guarantee that every installation challenge can be eliminated before delivery.
Watch Our Large High Speed Door Installation Experience
In this video, our BAROS team shares the experience behind the large blue high speed door project and explains why customer feedback matters to us.
The footage includes:
Large Industrial Door
A blue high speed door installed at a factory entrance
Site Review
Our team discussing and observing the installation environment
Installation Work
Technicians working around the door structure
Door Operation
The large door opening during an on-site demonstration
Our message is straightforward: customer feedback helps us recognise problems that may not be obvious during our initial assessment.
What This Experience Means for Our Future Projects
Customers use their industrial doors every day. Their observations can reveal practical concerns that deserve further investigation.
We carry this lesson into our work by focusing on:
Customer Communication
Taking operational feedback seriously
Problem Review
Rechecking assumptions when concerns remain unresolved
Workmanship
Paying attention to installation preparation and testing
Continuous Improvement
Using project experience to improve future decisions
Our other completed projects demonstrate different industrial door requirements:
| BAROS Project | Project Focus |
|---|---|
| Penang Food Factory High Speed Door Installation | Installations across different factory expansion phases |
| Double High Speed Door System for Factories | Environmental separation using two corridor doors |
| How We Assess Factory Needs Before Installation | Understanding operational requirements before recommending doors |
Every project gives us another opportunity to understand factory requirements and improve our service.
Choose a High Speed Door Team That Listens to Your Needs
At BAROS, we take your factory requirements and operational feedback seriously. Our team can help assess your entrance needs and recommend a suitable industrial door solution.
Explore Our High Speed Door Solutions in MalaysiaFrequently Asked Questions
Customers operate their doors daily and may notice problems that were not apparent during initial checks. Their feedback helps us investigate and respond appropriately.
The customer raised concerns after the first installation, and our second attempt still did not meet our expectations. We then assembled and repeatedly tested the complete door at our factory before returning to the site.
We carry out appropriate installation and operational checks. Testing arrangements depend on the door specifications and project requirements.
Yes. Our team provides inspection, troubleshooting and maintenance services for suitable industrial door systems.
Yes. We offer technical support, maintenance and repair services based on the door condition and service requirements.
We Improve by Listening, Reviewing and Taking Action
At BAROS, our team believes customer feedback is an opportunity to improve our products, workmanship and service. We appreciate the customers and industry partners who challenge us to do better, and we remain committed to learning from every project.
28 Oct 2026
